The City of Colorado Springs currently has Cable Franchise Agreements with Comcast and Falcon Broadband. Administration of these agreements is handled by the Office of Innovation and Sustainability.
The Cable Franchise Agreements give the City of Colorado Springs (the Cable Franchise Authority) oversight on how the cable providers use the Public's easements and right-of-ways, and limited authority over customer service issues. Cable service customers who live within the city limits of Colorado Springs may contact the Cable Franchise Authority if the customer is unsuccessful in addressing a customer service issue with the cable provider. The Cable Franchise Authority will then contact the cable provider on the customer's behalf. Though the Cable Franchise Authority’s oversight of the cable providers is limited, an acceptable solution can usually be found.
Please note that the Cable Franchise Agreements do not grant the Cable Franchise Authority oversight on rates or cable programming service. Also, the Cable Franchise Agreements do not cover phone or cable modem service (Internet). For more information, read FCC classifies cable modem service as "Information Service."
HOW TO SUBMIT A COMPLAINT:
Customer Service: 1-800-266-2278
Gary Amella, Director of Government & Regulatory Affairs
5020 N. Nevada Ave. Colorado Springs, CO 80918
Falcon Broadband / StratusIQ
Customer Service: (719) 573-5343
Ben Kley, General Manager
707 Hathaway Dr.
Colorado Springs, CO 80915
Office: (719) 886-7906